Booking & Service Terms

These terms apply to every service booked with MIB Care Team, the MIB Care vertical of Mission India Beautification LLP ("we", "us"), whether you book on this website, on WhatsApp or by phone. By ticking the box in our booking form, you agree to them.

1. Prices and GST

• Home deep cleaning is ₹15 per sq ft of floor area. 18% GST is added on top of all prices.
• The minimum order for home deep cleaning is ₹6,000 before GST. The minimum for add-ons booked on their own is ₹3,000 before GST.
• Add-ons (inside wardrobes, inside kitchen trolleys and cabinets, fridge, sofa, chairs, benches, mattresses, rugs and carpets) are 50% off when booked together with a home deep clean.
• Villas in Karjat and Lonavala and homes outside the city may include a travel charge, which we tell you before confirming.

2. Floor area

Online prices use the floor area you choose or enter. Our supervisor checks it on arrival. If the actual area differs by more than 10%, we agree the revised price with you before starting. If you do not agree, you may cancel and we refund your advance in full.

3. Advance and balance

A 50% advance by UPI confirms your booking. Your date is confirmed when we reply on WhatsApp. The balance is due on the day, after the supervisor's walkthrough with you, by UPI or bank transfer. If your date was booked moments before you, we offer the nearest available date or refund the advance in full.

4. Reschedule and cancellation

• You may reschedule once, free, up to 24 hours before your date.
• If you cancel 48 hours or more before your date, we refund your advance in full within 7 working days.
• For cancellations or reschedules closer to the date, please call us. We will offer a new date and hold your advance against it.
• If we cannot attend for reasons on our side, we offer a new date or a full refund, as you prefer.

5. What is included

A home deep clean covers ceilings and walls (with our wall and ceiling mops), fans, lights, switchboards, doors, windows and grills, the kitchen (tiles, platform, sink, chimney and the outside of cabinets), washrooms, balconies, the outside surfaces of furniture, and floors. Inside wardrobes, inside kitchen trolleys and cabinets, fridges, sofas, chairs, benches, mattresses and rugs are add-ons.

6. Stains and surfaces

Deep-rooted, old or seepage stains on walls and ceilings, and stains from paint, rust, mould or hard water that have set into a surface, may not come out with our wall and ceiling mops. We tell you before trying any stronger method, and we do not use methods that could damage your surfaces. Results on old, damaged or delicate surfaces can vary.

7. How we clean

• We clean with spray bottles and buckets of water, not hoses or running water. This saves water and protects your floors, wiring and furniture.
• We do not wash windows with water. Glass, grills and tracks are cleaned by our spray method.
• We bring our own tools and machines, and use eco-friendly, pet-friendly cleaning solutions. Please tell us about allergies or sensitive surfaces before we start.

8. What you provide on the day

• Running water and buckets
• A ladder suited to your ceiling height
• Electricity and working power points for our machines
• Entry, lift and parking permissions from your society, where needed

9. Electrical points

Our machines run on your home's power points. Our team checks a point visually before use. We are not responsible for damage to sockets, wiring, appliances or our machines caused by faulty, loose or overloaded wiring, short circuits or power surges in the premises.

10. Your belongings, pets and safety

• Please put away cash, jewellery, documents and fragile heirlooms before we start. We move light furniture only.
• Please keep pets in a separate room while we work, for their comfort and safety.
• For safety, our crew does not clean the outside of windows or ledges beyond grills, or work at heights without a safe ladder.

11. The MIB re-clean promise

If anything on the agreed checklist was missed, tell us within 48 hours of the service, with photos if you can, and we come back to clean it free. Please raise any other concern with the supervisor during the walkthrough or within 24 hours, and we will look into it fairly and promptly.

12. Photos and privacy

We photograph your home only with your permission, and use photos publicly only with your written consent. We never name our clients. See our Privacy Policy.

13. Complaints

Contact our Grievance Officer, Nitin, at help@missionindiabeautification.com or 98337 56486. We acknowledge within 48 hours and aim to resolve within 15 days. Nothing in these terms limits your rights under the Consumer Protection Act 2019.